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Privacy Policy

Effective Date: March 15, 2026

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Willow & Wander Travel Co ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide. This Privacy Policy explains how we collect, use, store, and share your information when you use our website www.willowwandertravel.com, submit forms, interact with our services, or otherwise engage with Willow & Wander Travel Co.

 

By using our website or services, you agree to the terms of this Privacy Policy.

 

1. Information We Collect

We may collect the following categories of information:

 

Personal Identification Information

  • Name

  • Email address

  • Phone number

  • Travel preferences

 

Travel Documentation

For the purpose of booking and managing travel reservations, additional information may be collected through our secure client and trip management platform, Tern Travel, including:

  • Date of birth

  • Passport information

  • Traveler details required by suppliers

 

Payment Information

Payment authorizations and billing information may be collected through Square, which is PCI Compliant. Willow & Wander Travel Co does not directly store credit card numbers on its own servers.

 

Marketing Information

Name and email address may be collected through newsletter sign-ups or marketing forms via Brevo.

 

Technical and Website Usage Information

When you visit our website, we may automatically collect certain information including:

  • IP address

  • Browser type

  • Device information

  • Website usage behavior

  • Pages visited

  • Referral sources

 

This data is collected through cookies and analytics tools such as Google Analytics.

 

2. How We Collect Information

Information may be collected in several ways, including:

  • Through website forms hosted on Wix

  • Through the secure client portal within Tern Travel

  • Through newsletter and email marketing sign-ups via Brevo

  • Through cookies, analytics, and tracking technologies when you browse our website

 

3. How We Use Your Information

Your information may be used for the following purposes:

  • Planning and coordinating travel itineraries

  • Booking travel services including flights, hotels, cruises, excursions, and travel insurance

  • Communicating travel confirmations, itineraries, and updates

  • Providing customer service and support

  • Sending newsletters, marketing communications, and travel promotions

  • Improving website functionality and user experience

  • Meeting legal, regulatory, or contractual obligations

 

4. Sharing of Information

We do not sell, rent, or trade your personal information.

 

However, your information may be shared in the following circumstances:

 

Travel Suppliers and Partners

Your information may be shared with travel suppliers necessary to fulfill your booking, such as airlines, cruise lines, hotels, tour operators, or insurance providers. Examples may include:

  • Disney Destinations

  • Universal Parks & Resorts

  • Royal Caribbean

  • Cruise lines

  • Airlines

  • Travel insurance providers

 

Information is only shared after you approve the booking and authorize payment.

 

Trusted Third-Party Service Providers

We use trusted third-party service providers that may collect or process data on our behalf, including:

  • Wix (website hosting and forms)

  • Tern Travel (client and trip management platform; PCI compliant for secure data storage and payment authorizations)

  • Brevo (email marketing and communications)

  • Google Analytics (website performance and traffic analysis)

  • Google Workspace (business communications and file management)

  • Square (payment processing)

  • ClickUp (project management and task coordination)

 

These providers maintain their own privacy policies, and we encourage you to review them directly.

 

Legal Requirements

We may disclose information if required to do so by law, subpoena, court order, or government request, or if necessary to protect our rights, safety, or property.

 

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website performance.

 

Cookies may be used to:

  • Understand website traffic patterns

  • Improve website functionality

  • Personalize user experience

  • Track marketing performance

 

You may disable cookies through your browser settings; however, doing so may affect website functionality.

 

6. International Privacy Rights

Because our website may be accessed by visitors worldwide, we aim to comply with major privacy regulations.

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GDPR (European Union)

If you are located in the European Economic Area, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your personal data

  • Restrict or object to data processing

  • Request transfer of your personal data (data portability)

 

CCPA / CPRA (California Residents)

California residents have the right to:

  • Know what personal information is collected

  • Request deletion of personal data

  • Request disclosure of how personal information is used

  • Opt out of the sale of personal information

 

Willow & Wander Travel Co does not sell personal information.

 

Requests related to these rights may be submitted using the contact information below.

 

7. Data Retention and Security

We retain personal information only as long as necessary to fulfill travel planning services, maintain records, and comply with legal obligations.

 

Security measures include:

  • Secure platforms such as Tern Travel (PCI compliant)

  • Secure hosting environments

  • Restricted access to sensitive information

 

While we take reasonable measures to protect personal data, no method of transmission over the internet is completely secure.

 

8. Children's Privacy

Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children without parental consent. If you believe a child has submitted personal data through our website, please contact us so we can remove the information.

 

9. Third-Party Websites

Our website may contain links to third-party websites including travel suppliers or service providers. We are not responsible for the privacy practices or policies of those external websites.

 

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised Last Updated date. Your continued use of the website after changes are made constitutes acceptance of the updated policy.

 

11. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

 

Willow & Wander Travel Co

Email: support@willowwandertravel.com

Website: www.willowwandertravel.com

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